Terms & Conditions

1. Services

We provide non-emergency home care: attendants, nursing, physiotherapy, post-surgery care and ICU setup at home. We are not an emergency service. In a medical emergency, call 112 or go to the nearest hospital.

2. Booking and assessment

Care starts after an assessment and written quote. The family must share accurate medical information and the treating doctor's instructions. Caregivers follow the doctor's prescription and do not change medication on their own.

3. Charges and payment

• Charges are as per the quote shared with you and include applicable GST.
• Payment is made in advance for the agreed period by UPI, bank transfer or card.
• Medicines, consumables and equipment rental are billed separately, if applicable.

4. Cancellation and refund

You may stop the service with [X] hours' notice. Unused advance payment, after deducting days of service already provided, will be refunded within [7–10] working days to the original payment method.

5. Caregiver replacement

If you are not satisfied with a caregiver, inform your care manager. We will arrange a replacement, usually within 24–48 hours, at no extra cost.

6. Family responsibilities

• Provide a safe working environment, and for 24-hour care, basic meals and a place to rest.
• Do not hire our caregivers directly, without Trustwell, during the service or for [6] months after it ends.
• Keep cash, jewellery and valuables secured.

7. Limitation of liability

We take care to verify and train our staff. Our liability for any claim is limited to the amount paid for the service period in question, to the extent permitted by law.

8. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts of [City].