This policy explains how [Legal company name] ("Trustwell Homecare", "we", "us") collects, uses and protects your information when you use www.trustwellhomecare.in or our home care services. It is written to comply with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. Information we collect
- Contact details: name, mobile number, email, address and city.
- Patient details you share: age, medical condition, prescriptions, care needs and doctor's notes.
- Payment details: transaction reference and invoice details. We do not store card numbers.
- Website usage data: pages visited, device and browser type, collected through cookies and analytics tools.
2. How we use your information
- To call you back, assess care needs and share a quote.
- To match and brief the right caregiver, nurse or physiotherapist.
- To send care updates, invoices and service reminders by phone, SMS, email or WhatsApp.
- To improve our website and services.
3. Sharing of information
We share patient information only with the caregiver assigned to you and, when needed, with your treating doctor or hospital. We do not sell your data. We may share data with service providers (hosting, payment, messaging) who are bound to keep it confidential, or when required by law.
4. Data security and retention
We use reasonable technical and organisational safeguards to protect your data. We keep records for as long as needed to provide care and meet legal and tax requirements, after which they are deleted or anonymised.
5. Cookies
Our website uses cookies for basic functions and to understand traffic. You can block cookies in your browser settings; some parts of the site may not work as expected.
6. Your rights
You can ask us to access, correct or delete your personal data, or withdraw consent for messages, by writing to us. We will respond within a reasonable time as required by law.
7. Grievance officer
[Officer name]
[Legal company name], [Office address, PIN]
Email: info@trustwellhomecare.in ยท Phone: +91 98XXX XXXXX
8. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.