Question 1

What is home care?

Accepted Answer

Home care means getting professional care, such as an attendant, nurse or physiotherapist, at your own home instead of a hospital or old-age home. It helps elders and patients recover faster and stay comfortable in familiar surroundings.

Question 2

Which areas do you serve?

Accepted Answer

We serve all of Delhi NCR: Delhi, Noida, Gurugram, Faridabad and Ghaziabad. Call or WhatsApp us with your locality and we will confirm availability.

Question 3

How quickly can care start?

Accepted Answer

In most cases care starts within 24–48 hours after the assessment. For urgent requirements, we try to arrange a caregiver the same day.

Question 4

What home care services do you offer?

Accepted Answer

We provide trained attendants (caretakers), GNM and B.Sc. nurses, ICU setup at home, physiotherapy, elder care, post-hospital care, doctor visits, lab tests at home and medical equipment on rent, in 12-hour and 24-hour shifts.

Question 5

Is home care better than a hospital or old-age home?

Accepted Answer

For patients who are medically stable, home care is often better: recovery happens in familiar surroundings, infection risk is lower and it costs much less than a long hospital stay. Patients who need surgery or emergency treatment should stay in hospital. The treating doctor should decide.

Question 6

How do I know if my family member needs an attendant or a nurse?

Accepted Answer

Choose an attendant if the person mainly needs help with bathing, feeding, toileting and walking. Choose a nurse if they need injections, IV drips, catheter or Ryle's tube care, tracheostomy care, wound dressing or oxygen monitoring. Our free assessment will recommend the right level of care.

Question 7

What happens during the free home assessment?

Accepted Answer

A care advisor visits your home or speaks to you on a video call, reviews the patient's condition, discharge summary and prescriptions, checks the home setup and recommends the type of caregiver, shift and equipment. You then receive a written quote.

Question 8

What documents should I share before care starts?

Accepted Answer

Please keep the discharge summary, current prescriptions, recent test reports and the treating doctor's contact number ready. We also need the ID of the family member signing the service agreement.

Question 9

Do you provide home care for a few days only?

Accepted Answer

Yes. You can book a single visit (for example, an injection or dressing), daily shifts, a week of care or monthly care, and extend or stop as needed.

Question 10

Can care start directly from the hospital at discharge?

Accepted Answer

Yes. A nurse or attendant can be present at discharge, travel home with the patient, and we can install the hospital bed, oxygen or other equipment before the patient arrives.

Question 11

How much does home care cost in Delhi NCR?

Accepted Answer

Charges depend on the type of caregiver, shift length and the patient's condition. As a rough guide in Delhi NCR, a 12-hour attendant costs about ₹12,000–₹18,000 a month and a 12-hour GNM nurse about ₹22,000–₹35,000 a month. You get an exact written quote after the free assessment.

Question 12

What is the cost of a 24-hour attendant at home?

Accepted Answer

A 24-hour live-in attendant in Delhi NCR typically costs around ₹18,000–₹28,000 a month, depending on the patient's needs, such as a bedridden patient or dementia care. Your final rate is confirmed in writing after the assessment.

Question 13

How much does a home nurse cost per day?

Accepted Answer

A qualified home nurse in Delhi NCR usually costs about ₹1,500–₹3,500 per 12-hour shift, depending on qualification (GNM or B.Sc.) and the procedures required. ICU-trained nurses cost more. Monthly packages work out cheaper than daily booking.

Question 14

What is the difference between 24-hour live-in care and two 12-hour shifts?

Accepted Answer

In live-in care, one caregiver stays at home round the clock and rests at night, attending to the patient when needed. With two 12-hour shifts, a fresh caregiver comes every 12 hours and stays awake at night. Two shifts are recommended for ICU, ventilator or patients needing frequent night care.

Question 15

Are there any hidden charges?

Accepted Answer

No. Your written quote lists the caregiver charges, shift timings, any registration fee and equipment rent. Anything extra, such as consumables or doctor visits, is approved by you before it is added.

Question 16

Do I have to sign a long-term contract?

Accepted Answer

No. You can book care for a few days, weeks or months, and extend or stop as needed with prior notice.

Question 17

What payment methods do you accept?

Accepted Answer

We accept UPI, bank transfer (NEFT / IMPS), debit and credit cards. NRI families can also pay online from abroad. An invoice is provided for every payment.

Question 18

Is there a registration or advance fee?

Accepted Answer

Details of any registration fee or advance are clearly mentioned in your quote before care begins, so there are no surprises.

Question 19

Do I pay the caregiver directly or Trustwell?

Accepted Answer

You pay Trustwell Homecare, and we pay the caregiver's salary. Please do not give salary or advances to the caregiver directly, as this creates disputes. Any tip or festival gift is your personal choice.

Question 20

Can I claim home care expenses in income tax?

Accepted Answer

Under Section 80D (old tax regime), senior citizens without health insurance can claim medical expenditure of up to ₹50,000 a year. Keep all invoices and prescriptions, and check eligibility with your chartered accountant.

Question 21

How do you verify your caregivers?

Accepted Answer

Every caregiver goes through an interview, skill test, Aadhaar and address check, previous employer reference check and police verification before placement.

Question 22

What is the difference between an attendant and a nurse?

Accepted Answer

An attendant (GDA) helps with personal care such as bathing, feeding, diaper change and mobility. A nurse (GNM / B.Sc.) handles medical tasks such as injections, IV drips, wound dressing, catheter and tube feeding.

Question 23

What qualifications do your nurses have?

Accepted Answer

Our nurses hold a GNM diploma or B.Sc. Nursing degree and are registered with a State Nursing Council. ICU nurses also have hospital critical care experience. We check original certificates before placement.

Question 24

What training do your attendants have?

Accepted Answer

Our attendants are trained in patient transfers, bed bath, diaper change, feeding, bedsore prevention, checking BP, sugar and oxygen levels, hygiene and basic first aid. Many hold a GDA (General Duty Assistant) certificate.

Question 25

Can I choose a male or female caregiver?

Accepted Answer

Yes. You can tell us your preference for gender, language and food habits, and we will match a suitable caregiver wherever possible.

Question 26

Can I get a caregiver who speaks my language?

Accepted Answer

Most caregivers speak Hindi, and many speak basic English. Caregivers who speak regional languages such as Punjabi, Bengali or Malayalam can be arranged on request, subject to availability.

Question 27

Can I meet the caregiver before care starts?

Accepted Answer

Yes. We share the caregiver's profile in advance, and you can speak to them or meet them before the first shift.

Question 28

Will the same caregiver come every day?

Accepted Answer

Yes. We assign a regular caregiver so your family member gets continuity of care. When the caregiver is on leave, a trained replacement is briefed on the patient's routine before taking over.

Question 29

What if I am not happy with the caregiver?

Accepted Answer

Just inform your care manager. We will arrange a replacement, usually within 24–48 hours, at no extra cost.

Question 30

Do caregivers get leave or weekly offs?

Accepted Answer

Yes. Live-in caregivers get periodic leave, which is planned with you in advance. We send a trained replacement during their leave so care is not interrupted.

Question 31

What does a home attendant do?

Accepted Answer

A home attendant helps with bathing, grooming, dressing, toileting, diaper change, feeding, walking and transfers, medicine reminders, checking vitals and keeping the patient's room and clothes clean. They also provide company and report any changes to the family.

Question 32

Will the attendant do household work like cooking or cleaning?

Accepted Answer

An attendant's role is patient care. They can prepare simple meals for the patient and keep the patient's room, utensils and clothes clean, but they do not do general household chores for the whole family. Duties are agreed in writing before care starts.

Question 33

Can an attendant give medicines?

Accepted Answer

Yes. An attendant can give oral medicines and inhalers on time as per the doctor's prescription. Injections, IV drips and other medical procedures must be done by a qualified nurse.

Question 34

Does the caregiver need food and stay arrangements?

Accepted Answer

For 24-hour live-in care, the family provides basic meals and a place to rest. For 12-hour shifts, the caregiver comes and goes at the shift timings.

Question 35

What are the timings of a 12-hour shift?

Accepted Answer

A day shift is usually 8 am to 8 pm and a night shift 8 pm to 8 am. Timings can be adjusted to suit your family's routine.

Question 36

Will a 24-hour attendant stay awake all night?

Accepted Answer

A live-in attendant sleeps near the patient and wakes up whenever help is needed, such as for toileting or turning. If the patient needs continuous monitoring through the night, we recommend a separate night-shift caregiver.

Question 37

Can the attendant take my parent for walks or doctor visits?

Accepted Answer

Yes. Attendants can accompany your parent for walks, hospital OPD visits, lab tests, the bank or the temple, and help with wheelchair use and getting in and out of the car.

Question 38

Can an attendant handle a bedridden patient?

Accepted Answer

Yes. Our attendants are trained in bedridden care: changing position every two hours, bed bath, diaper change, feeding, back care and using an air mattress to prevent bedsores.

Question 39

Can an attendant help with toileting and diaper change?

Accepted Answer

Yes. Attendants help with toileting, bedpan, urinal and diaper change, and keep the patient clean and dry while respecting their privacy and dignity.

Question 40

How can I track what the caregiver does every day?

Accepted Answer

The caregiver maintains a daily care chart recording vitals, meals, medicines, urine and stool. The care manager calls regularly, and you can receive updates and photos of the chart on WhatsApp.

Question 41

What procedures can a home nurse perform?

Accepted Answer

A home nurse can give injections, IV drips and infusions, do wound and bedsore dressing, manage catheters and Ryle's tube feeding, provide tracheostomy and stoma care, give nebulisation and oxygen, monitor vitals and maintain medical records, all as per the doctor's prescription.

Question 42

Can a nurse give injections and IV drips at home?

Accepted Answer

Yes. A qualified nurse can give intramuscular, subcutaneous and IV injections, insulin and IV drips at home, strictly as prescribed by the treating doctor.

Question 43

Can a nurse manage Ryle's tube feeding at home?

Accepted Answer

Yes. Our nurses handle Ryle's tube (nasogastric tube) feeding, flushing, checking tube position and hygiene. Tube insertion or change is done by a trained nurse as advised by the doctor.

Question 44

Can a home nurse change a urinary catheter?

Accepted Answer

Yes. A trained nurse can insert or change a Foley catheter at home on the doctor's advice and maintain catheter hygiene to reduce the risk of infection.

Question 45

Do you provide tracheostomy care at home?

Accepted Answer

Yes. ICU-trained nurses provide tracheostomy care, including suctioning, stoma cleaning, dressing and tube care, and teach family members what to watch for.

Question 46

Can a nurse do bedsore and wound dressing at home?

Accepted Answer

Yes. Nurses clean and dress surgical wounds, diabetic foot ulcers and bedsores using sterile technique, and keep the doctor informed about healing.

Question 47

Do you offer single nursing visits?

Accepted Answer

Yes. You can book a nurse for a single visit, for example an injection, IV drip, dressing, catheter change or blood sample collection, without booking a full shift.

Question 48

Do you provide doctor visits at home?

Accepted Answer

Yes, we can arrange doctor visits and lab sample collection at home on request.

Question 49

Can blood tests be done at home?

Accepted Answer

Yes. A trained phlebotomist or nurse collects the sample at home and sends it to an accredited partner lab. Reports are shared on WhatsApp or email.

Question 50

Who decides the treatment the nurse follows?

Accepted Answer

The patient's treating doctor. Our nurses follow the doctor's written prescription and do not start, stop or change any medicine on their own. Any concern is reported to the doctor and family.

Question 51

Can you set up an ICU at home?

Accepted Answer

Yes. We arrange ICU nurses, patient monitor, oxygen, BiPAP or ventilator, suction machine and hospital bed, with regular doctor visits, as advised by the treating doctor.

Question 52

How much does an ICU setup at home cost?

Accepted Answer

ICU care at home in Delhi NCR typically costs about ₹75,000 to ₹1,35,000 a month, including ICU-trained nurses and equipment rent. A ventilator and round-the-clock nurses increase the cost. It is usually far cheaper than a hospital ICU bed.

Question 53

Is ICU care at home safe?

Accepted Answer

Yes, for patients whom the treating doctor declares stable enough for home care, provided there are ICU-trained nurses, working equipment, power backup and a clear emergency plan. Unstable patients should remain in hospital.

Question 54

Which patients are suitable for ICU care at home?

Accepted Answer

Home ICU suits patients on long-term ventilator or BiPAP support, patients stepping down from a hospital ICU, people in a coma or vegetative state, advanced neurological conditions and palliative patients, once the doctor approves.

Question 55

What equipment is used in a home ICU?

Accepted Answer

A typical home ICU has a motorised hospital bed, air mattress, multipara patient monitor, oxygen concentrator and backup cylinder, suction machine, BiPAP or ventilator, syringe or infusion pump and a nebuliser.

Question 56

Do you provide ventilator and BiPAP care at home?

Accepted Answer

Yes. ICU-trained nurses manage ventilator and BiPAP patients at home, including monitoring, suctioning and alarms. Machine settings are decided by the treating doctor.

Question 57

What happens during a power cut in a home ICU?

Accepted Answer

We advise an inverter or UPS for life-support equipment, and we keep a backup oxygen cylinder at home. Many monitors and ventilators also have built-in batteries. Power backup is checked during setup.

Question 58

How fast can a home ICU be set up?

Accepted Answer

In most cases a home ICU can be set up within 12–24 hours of the doctor's clearance, including equipment installation and ICU nurse placement.

Question 59

Do you provide oxygen concentrators and cylinders?

Accepted Answer

Yes. We provide 5-litre and 10-litre oxygen concentrators and oxygen cylinders on rent, with home delivery, installation and a demonstration for the family.

Question 60

Do you provide medical equipment on rent?

Accepted Answer

Yes. Hospital beds, oxygen concentrators, wheelchairs, walkers, air mattresses and more can be delivered and installed at home.

Question 61

Do you provide care for elderly people living alone?

Accepted Answer

Yes. We provide live-in caregivers, daytime attendants and companions for elders living alone, with regular check-ins from a care manager and updates to their children.

Question 62

Can you care for a patient with dementia or Alzheimer's?

Accepted Answer

Yes. Our caregivers are trained in dementia care: keeping a fixed routine, preventing wandering, handling confusion and evening agitation (sundowning) with patience, and keeping the person safe at home.

Question 63

Do you provide care for Parkinson's patients?

Accepted Answer

Yes. Caregivers help with walking and fall prevention, giving medicines on time (important in Parkinson's), eating and swallowing support, and home exercises advised by the physiotherapist.

Question 64

Do you offer palliative and end-of-life care at home?

Accepted Answer

Yes. We provide nurses and attendants for palliative care focused on comfort, pain and symptom management as prescribed by the palliative doctor, personal care and emotional support for the family.

Everything you want to know before choosing home care.

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